Policies

These policies are a template. The studio must review and edit them to match how it actually runs before families are asked to agree to them.

• Tuition is billed monthly for the length of the season and is due on the first of each month.
• A registration fee is due each season when a student enrolls. It is not refundable.
• Each family keeps a card on file for tuition. Let the studio know promptly if it changes or expires.
• Payments not received by the date set by the studio may incur a late fee. A student whose account stays overdue may be paused from class until it is settled.
• Tuition is the same in every month regardless of holidays or closures, which are already accounted for in the season price.
• Ask the front desk about sibling or multi-class discounts the studio offers.

Class schedule

• The studio may combine, move or cancel a class that does not reach its minimum enrollment. Affected families are told as early as possible and offered a suitable alternative.
• To add, drop or switch a class, tell the studio in writing before the next billing date. Changes take effect from the following month.

Closures

• If the studio closes for weather or an emergency, families are notified by email (and text, for those who have opted in) and the notice is posted on the website.
• If a teacher is unwell, the studio will try to arrange a substitute before cancelling class.
• Classes the studio cancels are rescheduled where possible, or a comparable class is offered instead.

• Please let the studio know before class if a student will be absent.
• A missed class can be made up in a class of the same or a similar level within the same term, by arrangement with the studio. Make-ups are not refunded or carried over.
• Regular attendance matters, especially in the weeks before a performance. Students preparing for a show are expected at all rehearsals, including dress rehearsals.
• Students who arrive more than a few minutes late may be asked to watch rather than join in, so they do not skip their warm-up.

If something makes regular attendance difficult, talk to the studio: we would rather work it out together.

A few habits keep classes safe, focused and fun for everyone:

• Arrive a few minutes early, dressed for class and with hair secured.
• Follow the dress code for each class.
• Only water in the studios. Food and gum stay in the lobby.
• Street shoes stay off the dance floors.
• Phones stay put away during class.
• Be kind and respectful to teachers, classmates and families.
• Tell the teacher straight away about any injury or if you feel unwell.

Communication

• Email is the studio’s main way of reaching families. Keep your contact details up to date in your account.
• Questions and concerns are welcome. Contact the studio office, and you will hear back as soon as possible.

Records

• The studio keeps current contact details, an emergency contact and a signed release waiver for every student.

Privacy

• Personal, payment and progress information about students and families is kept confidential and shared only with studio staff who need it.
• Decisions about one student’s placement or progress are discussed only with that student’s family.